Frequently Asked Questions

Fresh Bucks is moving to electronic benefits. That’s right—no more paper vouchers! Instead, you will get access to a Fresh Bucks account and your benefits will be automatically loaded each month. You can spend your benefits to buy fruits and vegetables at participating retailers by using your Fresh Bucks Card or app. Get started by activating your account online.

You can use your Fresh Bucks Card or app to purchase fruits and vegetables at any participating retailer. At checkout, the cashier will scan the barcode on the back of the card or on the app, and the cost of your fruit and vegetable purchase will be deducted automatically from your account balance.

The Fresh Bucks app is another way you can purchase fruits and vegetables with your Fresh Bucks. Downloading the app is not required, but you can use it to check your benefit balance, review recent transactions, find a store near you, and more! To find the app, search “Healthy Savings” in the Apple App Store® or Google Play® Store.

Apple and the Apple logo are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.

The standard benefit is $40. Your Fresh Bucks account will be loaded with $40 on the 1st of each month. Your account is linked to your Fresh Bucks Card and app.

Any unused benefits will expire at the end of each month, so be sure to shop each month to maximize your benefits. You can check your benefits balance online or via the app.

You can use your Fresh Bucks Card or app at all participating Fresh Bucks retailers, which include Seattle farmers markets, independent grocers, and supermarkets.

You can buy fresh fruits and vegetables at supermarkets, and fresh, frozen, canned, and dried fruits and vegetables (with no added fats, sugars, or salt) at farmers markets and independent grocers.

To check your benefits balance, log in to your account or app and view your balance under the My Account tab. If you haven’t registered your account, click here and enter your 17-digit card number and 4-digit security code from the back of your card.

If you lose your Fresh Bucks Card, please notify us right away and we can replace it. We will terminate the lost card and issue a new card to you. You can also login to your account to print a temporary card or use the app to make purchases. In the meantime, there are several ways you can continue to access your benefits:

• Login to your account and click on “Cards” to request a replacement card or print a temporary card.
• Use the app to make purchases! If you have not done so already, you can download the app by searching “Healthy Savings” in the Apple App Store® or Google Play® Store. With the app you can spend your benefits at participating retailers, check your benefit balance, review recent transactions, find a store near you, and more!

Fresh Bucks benefits are intended for your household. The Fresh Bucks Card is assigned to one member of your household, but anyone from your household can shop with it. Benefits are not transferable to other households.

Yes. Benefits that are not used will expire at the end of the month. Be sure to use your full monthly benefit by the end of each month.

Please keep your address current with us! If your address changes, let us know as soon as possible. Email us at freshbucks@seattle.gov or call us at 206-256-5438 and provide the following:

• Full name (as it was entered on your application)
• Current address on file
• New address

Additionally, we encourage you submit a Change-of-Address update with USPS.

Fresh Bucks information is available in 14 languages: አማርኛ, العربية, 简体中文, English, ខ្មែរ, 한국어, ລາວ, Afaan Oromoo, Русский, Soomaali, Español, Tagalog, ትግርኛ, Tiếng Việt.

You may request to have communication sent in your preferred language by emailing us at freshbucks@seattle.gov or calling 206-256-5438.