Frequently Asked Questions
Where can I find account instructions in my preferred language?
Instructions for account setup and more are available in the most common languages Fresh Bucks supports.
አማርኛ (Amharic) العربية الفصحى (Arabic) 繁體中文 (Traditional Chinese) English 한국어 (Korean) ភាសាខ្មែរ (Khmer) ລາວ (Lao) Afaan Oromoo (Oromo) Русский язык (Russian) af Soomaali -اَف صَومالي˜ (Somali) Español (Spanish) Tagalog (Tagalog) ትግርኛ (Tigrinya) Tiếng Việt (Vietnamese)
How do I use my new Fresh Buck Card or app to buy fruits and vegetables?
You can use your Fresh Bucks Card or app to purchase fruits and vegetables at any participating retailer. At checkout, the cashier will scan the barcode on the back of the card or on the app, and the cost of your fruit and vegetable purchase will be deducted automatically from your account balance.
What is the Fresh Bucks app?
The Fresh Bucks app is another way you can purchase fruits and vegetables with your Fresh Bucks. Downloading the app is not required, but you can use it to check your benefit balance, review recent transactions, find a store near you, and more! To find the app, search “Healthy Savings” in the Apple App Store® or Google Play® Store.
Apple and the Apple logo are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc.
How much is loaded into my account each month?
The standard benefit is $40. Your Fresh Bucks account will be loaded with $40 on the 1st of each month. Your account is linked to your Fresh Bucks Card and app.
Any unused benefits will expire at the end of each month, so be sure to shop each month to maximize your benefits. You can check your benefits balance online or via the app.
Where can I shop with my Fresh Bucks Card or app?
You can use your Fresh Bucks Card or app at all participating Fresh Bucks retailers, which include Seattle farmers markets, independent grocers, and supermarkets.
What can I buy with my Fresh Bucks Card or app?
You can buy fresh fruits and vegetables at supermarkets, and fresh, frozen, canned, and dried fruits and vegetables (with no added fats, sugars, or salt) at farmers markets and independent grocers.
How do I check my balance?
I lost my Fresh Bucks Card – how do I replace it?
If you lose your Fresh Bucks Card, please notify us right away and we can replace it. We will terminate the lost card and issue a new card to you. You can also login to your account to print a temporary card or use the app to make purchases. In the meantime, there are several ways you can continue to access your benefits:
- Login to your account and click on “Cards” to request a replacement card or print a temporary card.
- Use the app to make purchases! If you have not done so already, you can download the app by searching “Healthy Savings” in the Apple App Store® or Google Play® Store. With the app you can spend your benefits at participating retailers, check your benefit balance, review recent transactions, find a store near you, and more!
Are benefits transferable?
Fresh Bucks benefits are intended for your household. The Fresh Bucks Card is assigned to one member of your household, but anyone from your household can shop with it. Benefits are not transferable to other households.
Do my benefits expire?
Yes. Benefits that are not used will expire at the end of the month. Be sure to use your full monthly benefit by the end of each month.
What are Fresh Bucks policies?
Fresh Bucks values your participation and strives to provide the best experience for all our customers. To maintain the effectiveness and equitable distribution of resources within our program, we have established these program policies.
I am not a Seattle resident – am I eligible for Fresh Bucks?
No. Fresh Bucks is funded by the City of Seattle, including from the Seattle Sweetened Beverage Tax. Only residents who live within the Seattle city limits qualify for the program. Use this tool to see if you live within the city limits.
I moved – how do I update my mailing address?
Please keep your address current with us! If your address changes, let us know as soon as possible. Email us at email@example.com or call us at 206-256-5438 and provide the following:
- Full name (as it was entered on your application)
- Current address on file
- New address
Additionally, we encourage you submit a Change-of-Address update with USPS.
How do I get information in other languages?
Fresh Bucks information is available in 14 languages: አማርኛ, العربية, 简体中文, English, ខ្មែរ, 한국어, ລາວ, Afaan Oromoo, Русский, Soomaali, Español, Tagalog, ትግርኛ, Tiếng Việt.
You may request to have communication sent in your preferred language by emailing us at firstname.lastname@example.org or calling 206-256-5438.